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Privacy Policy

Last updated: [01/09/2025]

At Alchemy Health Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or interact with our website [www.androfeme.nz] (the “Site”).

This policy has been prepared to comply with the New Zealand Privacy Act 2020, and where applicable, the General Data Protection Regulation (GDPR) of the European Union.

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy. Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. Make sure you are following the legislation relevant to your activities and location. 

What Information Do We Collect?

We may collect and store the following types of personal and non-personal information:

  • Personal Identifiable Information: Name, email address, phone number, mailing address, and other information you provide via forms or communications

  • Account Information : Username, password (encrypted), preferences, MCNZ number. 

  • Technical Data: IP address, browser type, time zone, device information, referring URLs

  • Usage Data: Page interaction, session duration, clickstream data, time spent on site, and methods used to browse away from a page

  • Communications: Feedback, comments, support requests, and survey responses

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect information through:

  • Online forms (e.g., contact forms, user sign-ups)

  • Website interactions tracked via cookies or analytics tools

  • Direct communications with our team via email or phone

  • User account creation or login systems

Why Do We Collect This Information?

We collect and use personal and non-personal information for the following purposes:

  1. To provide and operate our services

  2. To respond to inquiries and provide customer support

  3. To personalise and improve user experience

  4. To contact users with updates, promotions, or relevant service information

  5. To comply with legal obligations and regulatory requirements

  6. To prepare for secure user account functionality in the future

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com / Wix Studio platform. Wix.com / Wix Studio provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We do not sell, trade, or rent your personal information to third parties. Information may be shared only with trusted service providers who assist in operating our website, and only under strict confidentiality obligations.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

International Data Protection (GDPR)

If you are a resident of the European Union or the UK, your personal data is handled in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This includes your rights to:

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  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Restrict processing

  • Lodge a complaint with a supervisory authority

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control or disable cookies through your browser settings.

Types of cookies used:

  • Session cookies (temporary)

  • Persistent cookies (remember user preferences)

  • Third-party analytics cookies (e.g., Google Analytics)

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at:

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Phone: +64 0508 252436

or send us email to: info@alchemyhealth.co.nz

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@alchemyhealth.co.nz or call us at +64 0508 252436

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